Evolution of Consumer Behavior in the Insurance Sector

In this episode, Nuru Mugambi, Chairperson of the Angaza Forum, and Patience Muvea, Chief Actuary at Liberty Life Kenya, discuss the transformative impact of the COVID-19 pandemic on consumer behavior within the insurance sector.

•They explore key shifts, including the rising demand for private health and life insurance and the decline in secondary products like motor insurance.
•Patience emphasizes the importance of insurers offering flexible and tailored solutions while adapting to digital technologies.
•The conversation also covers emerging risks, such as artificial intelligence, climate change, and geopolitical factors, and highlights the critical role of ESG (environmental, social, and governance) considerations in shaping the industry’s future.
•The episode wraps up with valuable advice for aspiring women in the insurance field.

2024 Angaza Forum – Nairobi

Following a successful gathering in Kigali last year, the Angaza Forum heads to Nairobi, Kenya, from October 16th to 18th, 2024, bringing together the 2024 Angaza Award winners and women in the financial sector from across the Continent. The Angaza Forum 2024 will feature a lineup of compelling speakers, knowledge presentations, and training sessions, alongside ample networking opportunities.

This episode features:

Nuru Mugambi – Angaza Forum Chairperson.

Patience Muvea – Chief Actuary, Liberty Life Kenya.

Ally Mwakaneno Gakweli – Producer.